Summary
Date Posted: Friday, March 14 2025, Base Salary: Not Disclosed

JOB DETAILS:
The Billing Manager will oversee Enterprise business customer billing, activations, and debt management, ensuring accuracy, compliance, and operational efficiency. The role will focus on billing integrity, revenue protection, customer account management, and process optimization, working closely with internal stakeholders such as Finance, IT, and Revenue Assurance.
Under the supervision of the Senior Manager Customer Enablement, below are the Key Job

Responsibilities.
• Oversee billing system operations and ensure accurate customer billing in compliance with company policies.
• Conduct trend analysis of revenue streams, reporting and mitigating exceptions.
• Validate and correct anomalies in credit and debit notes.
• Perform monthly reconciliations of billing data (Postpaid, ISP, My Choice Top-Up, etc.).
• Work closely with Finance and Revenue Assurance to strengthen internal controls and minimize revenue leakage.
• Ensure accuracy of customer accounts, including tariffs, packages, VAS, and billing addresses.
• Oversee activation, service changes, SIM swaps, and deactivations to prevent fraud and enhance customer experience.
• Manage contract documentation and ensure secure handling of customer service requests.
• Review and improve business and accounting rules for new products and services.
• Submit accurate and timely reports to support management decision-making.
• Monitor compliance with MTN Zambia & Group policies, IFRS, IAS, and regulatory requirements.
• Develop Service Level Agreements (SLAs) with IT and Finance to improve service delivery and issue resolution.
• Supervise, coach, and develop the Billing & Activation team to achieve high performance.
• Participate in staff recruitment, training, and performance management.
• Foster a high-performance culture by setting clear targets and monitoring team effectiveness.

Candidate Requirements
• Grade 12 certificate with 5 credits or better (including English & Mathematics).
• Bachelor’s degree in Business Administration, Economics, Computer Science, Finance, Telecommunications, or a related field.
• Professional certifications in Billing Systems, Revenue Assurance, or Project Management (e.g., PMP, ITIL) are an added advantage.
• Minimum 5 years of experience in billing operations, revenue assurance, or business development within the telecommunications or technology sector.
• Experience in managing enterprise customer billing, postpaid accounts, and revenue assurance processes.
• Strong understanding of IFRS, IAS, and telecom billing best practices.
• Experience in analyzing financial data, process improvement, and system optimization.
• Proficiency in billing platforms, CRM systems, and ERP tools.
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and leadership skills.
• Ability to manage teams, partners, and cross-functional stakeholders effectively.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Candidates are mandated to answer the below on their cover page to the hiring Manager.
• Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
• Hand delivered applications will not be accepted.
• Note: that only shortlisted candidates will be contacted.

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