Summary
Date Posted: Tuesday, February 11 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
This is a generic role to be carried out within the COO function under Consumer operations and the role holder may be required to work flexibly across a variety of different activities.
To ensure accurate and timely reporting of daily and monthly Money Remittance Reports to the Zambia Revenue Authority to fulfil the regulatory requirements as well as timely resolution of matters and investigations relating to Advance Income Tax
• Managing the Advance Income Tax (AIT) reporting process for Cross border payments USD 2000 or above and its equivalent.
• Managing the queries, issues and investigations related to Advance Income Tax
• Handling any other tasks as may be assigned by the line Manager.

Job Description
Accountability: Delivering Operational Services: – (80%)
Outputs:
• Undertake required reporting and servicing activity in accordance with set procedures.
• Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
• Achieve individual operational performance targets and support the achievement of team targets.
• Action any matters received in accordance with procedures.
• Compile relevant Card Cross Border transaction from time to time in line with electronic Balance of Payments Reporting requirements and standards.
• Ensure Familiarisation with ZRA requirements on money remittance codes, for amount above the threshold.
• Ensure familiarization with AIT reporting procedures and standards.
• Ensure all remittances in scope for AIT reporting are captured and reported accordingly.
• Ensure correct AIT codes are utilized for money remittance reports.
• Investigate remittances with missing or incomplete purposes of payments and update as required.
• Ensure Returns are submitted in a timely manner (on the 9th) of every month to the Zambia Revenue Authority. (ZRA).
• Respond to queries from all stakeholders relating to AIT
• Guide branches and Relationship managers on matters relating to electronic balance of payments reporting requirements.
• Ensure queries are resolved within SLAs.
• Ensure AIT reports are stored/saved on the Card Operations Share drive for review and reference purposes.
Accountability: People Activities – Teamwork (20%)
Outputs:
• Work closely with the team leader and other team members as one team to deliver required performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members (when time allows) as required plus any other duties that may be provided by line manager from time to time.
• Support and adopt the implementation of change initiatives.
· Participate in Team events to support local developments that raise the profile of Absa in the community.
• Perform any other duties that may be provided by line manager from time to time.
• Attend Morning hurdle or any meetings to review the team’s performance.
• Participate in Team events and Community activities organised by the team.
• Pursue self-development to build skills, increase personal effectiveness, acknowledging strengths and areas for development.
• Agree performance development objectives with the team leader.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.
Work closely with team members as one team to deliver excellent performance and actively participate in team events and morning hurdles.
Role Specific:
• Analytical skills and an eye for detail.
• Significant social skills and initiative to deal with the variety of people and situations.
• High degree of keyboard skills, accuracy, and speed.
• Numerical skills.
• Interviewing and recruitment skills.
• Listening and questioning skills.
• Project management and training skills.
• Planning and organisational skills.
• Communication and presentation skills.
• Persuading and influencing.
• Clear and concise writing and reporting.

Person Specific:
• Basic understanding of the nature and dynamics of the banking industry.
• Negotiation skills.
• Good interpersonal skills.
• Planning and organising skills.
• Resilience and flexibility.
• Quality/excellence mindset.
• Able to work without supervision.
• Personal organization and thoroughness.
• Quality conscious initiative and integrity.
• Managing relationships and Patient in nature.
• Results focussed.

Education and Experience Required
Preferred: Bachelor`s Degree and/or professional qualifications.
Essential: Advanced Diploma or Diploma in relevant professional qualification (Banking, Economics, Business administration, etc).

Experience:
• Minimum 1 year work experience.
• Awareness of cultural differences and varying legal/regulatory environments.
• Banking or Financial services industry related knowledge.

Knowledge & Skills:
Essential
• Good knowledge of relevant processes and procedures.
• Good knowledge of operational risk and rigour requirements and standards applicable to the relevant processes and procedures.
• An understanding of the team performance objectives – service level agreements and customer service targets.
• Working understanding of technical systems e.g. Brains, Excel, EBOX, Morongwa, EBOP System, BAPS TRO/TRI, etc.
• A working knowledge and understanding of relevant regulations/legislation e.g. KYC, Money Laundering, service standards, health and safety standards etc.
• Knowledge of team interfaces with other business areas, centres, and branches.
• Awareness of Service Delivery goals and objectives.
• Customer services – TCF
• Thorough knowledge of the banks typing standards and customer service standards.
• Very good understanding of the COO’s/ team’s preferred style.
• A good understanding of the banks general policies and procedures.
• Understanding of the use of equipment and filing procedures.

Preferred
• In-depth understanding of Absa Group and the Absa Africa strategy, operating structure, and interfaces with other functions in an ambiguous/dynamic environment
• Knowledge of payments systems such as E-Box, BAPS, Sybrin and Morongwa.

Competencies:
• Business management.
• Risk Management.
• Stakeholder/customer relationship management.
• Strong data and digital experience.
• Strong Communication/Influencing skills and managing multiple stakeholders and customer relationships.
• Strong influencing and negotiation skills.
• Ability to think creatively and identify innovative solutions.
• Key board skills.
• Good communication skills, both verbal and written
• Accuracy.
• Time Management.
• Numeracy.
• Ability to work under pressure.
• PC skills.
• Analytical skills.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
• To apply for this job please visit absa.wd3.myworkdayjobs.com.

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