Vacancy title:
Chief Operating Officer
Jobs at:
Opsando.comDeadline of this Job:
Saturday, February 08 2025
Summary
Date Posted: Monday, February 03 2025, Base Salary: Not Disclosed
JOB DETAILS:
Opsando.com is a Zambian online marketplace that connects customers and business by offering a trusted platform for discovering and comparing products ranging from groceries and electronics to home appliances. We aim to transform the shopping experience in Zambia through innovation, customer-centricity, and local relevance.
We are seeking an ambitious and energetic Intern Chief Operating Officer (COO) to join our team and gain hands-on experience in managing and growing a dynamic e-commerce business. This hybrid internship offers a unique opportunity to work directly with the CEO to shape the future of Zambia’s leading online marketplace. The ideal candidate will bring a positive mindset, strong work ethic, and a passion for innovation to help Opsando achieve its vision.
Key Responsibilities
• Operational Leadership
• Support daily operations to ensure seamless functionality across departments.
• Assist in implementing systems and processes to enhance scalability and operational performance.
• Contribute to vendor onboarding and engagement strategies to expand the marketplace ecosystem.
• Strategic Planning
• Collaborate with the CEO to develop and execute the company’s growth strategy.
• Identify market opportunities and assist in creating data-driven plans to enhance customer experience and vendor participation.
• Align efforts with the company’s short-term and long-term goals, including the transition from catalog mode to full e-commerce functionality.
• Team Management
• Assist in building and managing a high-performing team, fostering a culture of accountability and innovation.
• Develop and track key performance indicators (KPIs) to monitor team performance.
• Market and Compliance Expertise
• Research market trends, customer behaviours, and competitor strategies to ensure Opsando remains competitive.
• Learn and stay informed about Zambia’s tax laws, e-commerce regulations, and compliance requirements.
• Performance Optimisation
• Support initiatives to monitor and improve key metrics, including sales, vendor retention, and customer satisfaction.
• Assist in identifying operational bottlenecks and recommending solutions to drive efficiency.
• Customer-Centric Innovation
• Contribute to initiatives aimed at enhancing the user experience for both vendors and customers.
• Explore and recommend technology-driven solutions to address real-world challenges in the Zambian market.
Requirements
• Minimum bachelor’s degree in a relevant field such as Business Administration, Economics, or related studies (fresh university graduates are encouraged to apply).
• Familiarity with computers and productivity tools, including Microsoft Excel, PowerPoint, Teams, and other relevant applications.
• Reliable and ability to meet deadlines.
• Ambitious, energetic, and positive minded, with a willingness to learn and adapt.
• Strong communication and organisational skills, with a proactive mindset to tackle challenges effectively.
Why Join Opsando?
• Transformative Vision: Be part of redefining online shopping in Zambia, working on innovative solutions that simplify lives and empower businesses.
• Learning Opportunity: Gain valuable hands-on experience in e-commerce, operations, and strategy.
• Work Benefits: Competitive internship wages, and the flexibility of working remotely.
• Supportive Culture: Collaborate with a team passionate about creating meaningful impact for customers and vendors alike.
• Work tools: Computer and internet provided.
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree
Job application procedure
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