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Customer Relations Officer job at 361 Africa Credit
361 Africa Credit
Website : https://www.361africa.co.za
61 Days Ago
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Vacancy title:
Customer Relations Officer

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

361 Africa Credit

Deadline of this Job:
Wednesday, February 05 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Saturday, February 01 2025, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about 361 Africa Credit
361 Africa Credit jobs in Zambia

JOB DETAILS:
Job Overview:
We are seeking a dynamic and motivated Customer Relationship Officer to manage and grow our SME client portfolio while ensuring superior customer experience and operational control. The ideal candidate will have strong networking skills, a passion for customer engagement, and the ability to meet business growth objectives.

Key Responsibilities:
• Identify and attract new SME clients while building and managing long-term relationships.
• Drive customer recruitment, onboarding, and retention strategies.
• Provide high-level stakeholder engagement and maintain strong relationships with key business partners.
• Ensure 100% compliance with KYC requirements and manage the timely processing of loan applications.
• Maintain accurate data by ensuring all loan applications are correctly loaded into the system.
• Deliver superior service by adhering to the Customer Service Charter and ensuring service excellence.
• Develop and manage strategic Key Account Plans for off-takers.
• Conduct market intelligence to stay updated on industry trends and identify growth opportunities.
• Perform site visits to maintain insight into client operations and loan utilization.
• Prepare and deliver daily, weekly, and monthly performance reports
• Monitor and manage portfolio quality, meeting performance targets set by management.
• Ensure compliance with risk management guidelines and product policies.
• Regularly review personal performance in line with set objectives.
• Utilize strong networking abilities to expand market reach and client base.

Qualifications and Skills:
• A diploma in Business Administration, Finance, Marketing, or a related field.
• Proven experience in customer relationship management or financial services (experience with SMEs is a plus).
• Strong stakeholder engagement and account management skills.
• Ability to analyze financial data and recommend effective solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM systems.
• Attention to detail and strong organizational skills.
• A proactive and goal-driven approach to meeting targets.

What We Offer:
• Competitive salary and performance-based incentives.
• Professional growth opportunities within a dynamic team.
• A collaborative and supportive work environment.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
If you are passionate about building relationships, driving business growth, and delivering exceptional customer service, we want to hear from you!
• Send your CV and cover letter with the subject line “Customer Relationship Officer – [Your Name]” by the 3rd of February, 2025.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Sunday, February 16 2025
Duty Station: Lusaka
Posted: 01-02-2025
No of Jobs: 1
Start Publishing: 01-02-2025
Stop Publishing (Put date of 2030): 01-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SHOW FULL COLUMNS FROM `icop0_gsd_config`353μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'79μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc163μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`339μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid114μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid109μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Relations-Officer-job-at-361-Africa-Credit-71890'84μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 157μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"196μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES743μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin92μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin79μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`94μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'102μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'149μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 516254μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?147μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?157μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy