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Guest Relations job at Sakae Paradise Resort
The Cubes / Sakae Paradise
Website :
402 Days Ago
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Vacancy title:
Guest Relations

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Sakae Paradise Resort

Deadline of this Job:
Thursday, March 14 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Thursday, February 29 2024, Base Salary: Not Disclosed

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Learn more about Sakae Paradise Resort
Sakae Paradise Resort jobs in Zambia

JOB DETAILS:
Job Description:
We are seeking a diligent and dedicated Guest Relations & Housekeeping Supervisor to join our exceptional team at Sakae Paradise Resort. The successful candidate will be competent in managing their teams to provide the highest service standard for our guests, ensuring they experience an unforgettable stay at our resort.

Key Responsibilities:
1. Oversee the daily operations of the Guest Relations and Housekeeping departments.
2. Implement and uphold standards for cleanliness, sanitation, and organization of guest rooms, common areas, and other service areas.
3. Handle and resolve guest complaints or issues, providing prompt and professional customer service support.
4. Coordinate with other departments to establish and maintain effective operations.
5. Conduct regular inspections/audits to ensure guest satisfaction, staff compliance, and quality control.
6. Provide regular training and guidance to team members to foster professional growth and high performance.
7. Produce weekly reports regarding staffing, occupancy, guest feedback, and other key performance indicators.
8. Manage inventory of cleaning supplies, linens, and guest amenities.
9. Participate in the resort’s strategic planning and improvement initiatives to ensure quality and high-end service.

Qualifications:
• Proven experience as a guest relations/housekeeping supervisor or relevant role in a luxury hotel or resort.
• Outstanding customer service skills and a commitment to delivering high standards of guest satisfaction.
• Excellent communication and interpersonal skills.
• Proficiency in using property management systems and office software.
• Ability to handle sensitive matters with tact and confidentiality.
• Exceptional organizational and multitasking abilities.
• Leadership skills with a focus on staff management, training, and motivation.
• English fluency, with additional languages being an asset.
• Availability to work flexible hours, including weekends and holidays.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Apply now to enrich your career and provide our guests with a refreshing and memorable experience.
• Please submit your resume and cover letter to: jobs@dimavati.com 
• Application closing date: 20 November 2023
• All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted.

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Thursday, March 14 2024
Duty Station: Lusaka
Posted: 29-02-2024
No of Jobs: 1
Start Publishing: 29-02-2024
Stop Publishing (Put date of 2030): 01-03-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'78μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc183μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`463μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid139μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid134μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Guest-Relations-job-at-Sakae-Paradise-Resort-57315'97μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 187μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"348μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.02ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin115μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin110μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`127μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'84μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'242μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 387685μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?118μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?107μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy