Vacancy title:
Hospitality Internship
Jobs at:
Minachi Exclusive LodgeDeadline of this Job:
Tuesday, March 04 2025
Summary
Date Posted: Tuesday, February 18 2025, Base Salary: Not Disclosed
JOB DETAILS:
Job Summary:
Minachi Lodge is seeking a dynamic and customer-oriented Front Office Assistant to join our team. The ideal candidate will be a university or college graduate in Hotel Management or Hospitality and will play a key role in ensuring excellent guest experiences. This role involves handling reservations, guest check-ins and check-outs, front desk operations, and providing exceptional customer service.
Key Responsibilities:
• Greet and welcome guests in a professional and friendly manner.
• Handle check-ins and check-outs efficiently while ensuring a seamless experience for guests.
• Manage reservations and room allocations using the lodge’s booking system.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle guest complaints and provide appropriate solutions to ensure guest satisfaction.
• Process payments, issue invoices, and maintain accurate financial records.
• Coordinate with housekeeping and maintenance teams to ensure rooms are well-prepared for guests.
• Maintain the reception area in a clean and organized manner.
• Provide guests with information about the lodge’s services, local attractions, and travel arrangements.
• Uphold lodge policies and ensure compliance with all operational procedures.
Qualifications and Requirements:
• Education: University or college graduate in Hotel Management, Hospitality, or a related field.
• Experience: Prior experience in a similar role is an advantage but not mandatory.
• Strong communication and interpersonal skills.
• Proficiency in using hotel reservation systems and basic computer applications.
• Excellent problem-solving skills and ability to handle guest concerns professionally.
• Strong organizational skills and attention to detail.
• Ability to work flexible shifts, including weekends and holidays.
Why Join Minachi Lodge?
• Opportunity to grow within a reputable hospitality business.
• A friendly and professional work environment.
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree
Job application procedure
Iterested in applying for this job? Click here to submit your application now.
• If you meet the qualifications and are passionate about delivering exceptional guest experiences, we invite you to apply!
• Send your CV and a cover letter to eddie.mwitts@gmail.com or drop off your application at Minachi Lodge by 19 February 2025. Contact: 0979 930 838
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