Summary
Date Posted: Tuesday, August 27 2024, Base Salary: Not Disclosed

JOB DETAILS:
• Our client seeks a Housekeeper to provide guests and staff with the finest in facilities, services and amenities. As a part of the team of the Lodge, ensure that all staff are treated with dignity and respect and exceed the expectations of each and every guest. Lead and participate in any actions required to send the guest away in a positive manner.
• Reporting Structure
Reporting To: House Keeping Supervisor
Supervision Of: Self
Interacts With: Staff and Guests

• Job Description
Collects the room assignment and checklist form and room keys from the Supervisor
Prepares room for cleaning
Dusts room and furniture
Thoroughly cleans the bathroom
Remove dirty bed linen and make up bed with clean linen
Replace laundry bags and slips
Checks and secures the rooms and ensures the security and privacy of the guest
Responsible for the cleanliness and maintenance of the work area
Responsible for the hotel property in the work area and ensure that all public areas are kept clean
Update status of rooms cleaned on the assignment sheet
Attends to guest calls, guest requests and guest complaints
Must be familiar withal hotel services/ features to respond to guest inquiries accurately
Follow the Standard Operating procedures and checklist

Candidate Specification
Experience: 2 years plus
Education Level: Diploma Level
Qualifications: Job related
Software: MS Office

Equipment: Job related
Knowledge Of: Ensure adherence to quality expectations and standards
Skills To: Adheres to all health, sanitation, chemical regulations
Ability To: Accepts flexible work schedule necessary for uninterrupted service of Housekeeping function
Other Requirements: Attends meetings and training required by the Rooms Division Manager
Organisation

Industry: Hospitality
Culture: Professional
Gender Profile: Mixed
Age Profile: Any
Terms and Conditions
Employment: Permanent
Location: Lusaka, Zambia
Remuneration: Negotiable

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

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