IT Manager – Business Systems job at Zambia Breweries
292 Days Ago
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Vacancy title:
IT Manager – Business Systems

[ Type: FULL TIME , Industry: Manufacturing , Category: Computer & IT ]

Jobs at:

Zambia Breweries

Deadline of this Job:
Thursday, April 18 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Thursday, April 04 2024, Base Salary: Not Disclosed

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JOB DETAILS:
Job Description
Support business environment concerning all ICT Applications to support the business operations and keep the business informed on various metrics performance through providing analytical reports.

Key Roles and Responsibilities
• ERP (SYSPRO/IBIS/AERCHAIN) and Growth Applications used in other areas of the business
• To support business users on ERP, Logistics, and Supply application day-to-day processes by resolving errors within acceptable SLAs, raising tickets to relevant system vendors, and escalation as appropriate to ensure smooth day-to-day business operations.
• To act as a first point of contact for all country incidents related to back-office applications, escalate to relevant Zone Support Group and vendors to ensure resolution within acceptable SLAs.
• Participate in all troubleshooting calls and follow up closely on incident resolutions related to Zambia.
• To plan and execute the EOD and EOM activities for ERP systems, ensuring they finish on or before the opening of the business day (8 am for EOD and 10 am for EOM).
• To monitor automated tasks and raise relevant tickets to Zone Support Group and vendors.
• Monitor the Zambian application resolver group to close tickets as per SLA. Escalate as necessary not to allow breaches of the SLAs.
• Automate repeated tasks/activities as required to ensure efficiency and effectiveness.
• Act as a project coordinator for various systems deployments/upgrades in the country. Ensure relevant country stakeholders know about the project, coordinate user acceptance testing, and go live also coordinate the CAB approval processes E2E.

MICS Controls and BCP
• Regular reviews of users accessing the applications and systems to ensure access are updated on a need basis and decommissioned as applicable
• Timely execution of daily, monthly, and yearly control related to applications and systems in Zambia. Identify gaps and suggest solutions for a better control environment.
• Regularly update the BCP documents to keep updated with systems/application changes.

Reporting and Financials
• Actively monitor the standard automated reports, ensure availability by opening of the business
• Create ad hoc and standard reports as needed by business.
• Actively monitor costs related to applications and systems used in the country. Ensure timely tracking of invoices and GRN per the company’s policies and procedures and monthly tracking of costs per ZBB policy.

Competencies
• Understand Structured Query Language (SQL) and advanced MS Excel knowledge
• Ability to learn and understand IT management software
• Ability to diagnose and solve application issues
• Knowledge and practical application of all relevant organizational policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable the development of open communication, teamwork and trust needed to support performance and customer-service-oriented culture.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external) and other stakeholders who impact performance.
• Previous experience as an application support analyst or a similar role.
• Good knowledge of Power Apps application will be an added advantage.

Additional Information
• University degree in Computer Science/Computer Engineering/Information Systems or related fields.


Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified , click here to apply.


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Job Info
Job Category: Computer/ IT jobs in Zambia
Job Type: Full-time
Deadline of this Job: 18 April 2024
Duty Station: Lusaka
Posted: 04-04-2024
No of Jobs: 1
Start Publishing: 04-04-2024
Stop Publishing (Put date of 2030): 04-04-2068
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  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'111μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1143μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'203μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`275μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'74μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc208μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`358μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid146μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid127μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-IT-Manager-–-Business-Systems-job-at-Zambia-Breweries-58437'91μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 170μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"451μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.11ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin124μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin95μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`110μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'173μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'363μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 7464166μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?169μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?8.6ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy