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IT Senior Support Engineer job at Viztranix
Viztranix
Website : https://www.viztranix.co.zm/
40 Days Ago
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Vacancy title:
IT Senior Support Engineer

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Computer & IT ]

Jobs at:

Viztranix

Deadline of this Job:
Friday, March 07 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, February 21 2025, Base Salary: Not Disclosed

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Learn more about Viztranix
Viztranix jobs in Zambia

JOB DETAILS:
About Us:
VIZTRANIX is an IT systems integrator specializing in providing comprehensive IT solutions and support services for businesses in Zambia. We offer end-to-end IT solutions, including enterprise technology design and deployments, virtualization, servers, SAN, network architecture design, and hardware and software retail. With a wide range of in-house skill sets and partnerships with major OEMs, we deliver state-of-the-art technology solutions to help enterprises overcome business obstacles through digital transformation.

Job Summary:
• We are seeking a highly motivated Senior Support Engineer to join our team. The Senior Support Engineer will be responsible for resolving complex technical issues, providing expert-level support, and ensuring the highest level of customer satisfaction. This role involves troubleshooting and diagnosing intricate problems, guiding and mentoring junior engineers, and collaborating with cross-functional teams to drive product improvements.

Key Responsibilities:
• Technical Issue Resolution:
• Analyze and troubleshoot advanced technical problems related to specific technology, software applications, hardware systems, and network configurations.
• Develop and apply fixes, workarounds, and solutions for critical issues.
• Customer Support and Communication:
• Serve as a point of escalation for high-priority and intricate support cases.
• Communicate effectively with customers, understanding their issues and providing clear, concise updates.
• Provide in-depth technical guidance to customers, ensuring effective resolution of their concerns.
• Mentoring and Training:
• Mentor and train junior support engineers, sharing expertise and best practices.
• Conduct technical training sessions to enhance team capabilities.
• Review and provide feedback on support cases handled by junior engineers.
• Process Improvement:
• Identify recurring issues and collaborate with internal teams to implement long-term solutions.
• Analyze support trends and propose improvements to support processes and tools.
• Collaboration and Coordination:
• Work closely with all teams to address and resolve technical-related issues.
• Participate in tech reviews and provide feedback on potential technical challenges.
• Coordinate with external vendors and partners for issue resolution and support.
• System and Infrastructure Management:
• Manage and configure support tools and systems, ensuring optimal performance and security.
• Monitor system performance and troubleshoot issues related to specific systems, servers, networks, and applications.
• 24 x 7 Support:
• Provide 24 x 7 support as required, ensuring timely resolution of critical issues outside regular working hours.
• Technical Skills and Qualifications:
• Educational Background:
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. Advanced degrees or certifications are a plus.
• Experience:

5+ years of experience in a technical support role, with a strong track record in troubleshooting and resolving complex issues.
Proven experience in leading and mentoring support teams.

Technical Expertise:
• Advanced knowledge of specific technologies, operating systems, databases, network protocols, and cloud services.
• Experience with specific tools or platforms relevant to the job.
• Problem-Solving Skills:
• Strong analytical and problem-solving skills, with the ability to think critically and diagnose technical issues.
• Communication Skills:
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences.
• Customer Orientation:
• Strong customer service skills, with a focus on providing exceptional support and maintaining positive relationships with clients.

Certifications:
• Relevant certifications such as Cisco Certified Network Associate (CCNA), Fortinet, Checkpoint, VMware, Microsoft Certified Solutions Expert (MCSE), etc.
• Must have a valid driving license.
• Note: This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties and responsibilities may be subject to change based on business needs and evolving requirements.

• Join VIZTRANIX and become a key player in driving our growth and success in the dynamic IT industry. Apply now and unleash your potential!

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 60

Level of Education:

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Send your detailed resume and cover letter
• This expanded announcement provides detailed information about the position, including responsibilities and requirements, making it easier for potential applicants to understand the role and prepare their applications.

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Job Info
Job Category: Computer/ IT jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, March 07 2025
Duty Station: Lusaka
Posted: 21-02-2025
No of Jobs: 1
Start Publishing: 21-02-2025
Stop Publishing (Put date of 2030): 21-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-IT-Senior-Support-Engineer-job-at-Viztranix-73109'56μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration239μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'116μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field105μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'68μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1139μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'157μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`239μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'116μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc181μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`267μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid101μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid129μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-IT-Senior-Support-Engineer-job-at-Viztranix-73109'88μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 156μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"189μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES707μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin107μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin53μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`114μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'78μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'136μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 861959μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?108μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?129μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy