Summary
Date Posted: Thursday, November 28 2024, Base Salary: Not Disclosed

JOB DETAILS:
Key Duties and Responsibilities:
• Operational Management
• Oversee day-to-day operations, including front desk, housekeeping, and maintenance.
Ensure all lodge facilities are well-maintained and meet quality standards.
Monitor and manage room reservations, guest services, and housekeeping processes.
• Staff Management
• Recruit, train, and supervise lodge staff members.
Foster a positive and collaborative work environment.
Conduct regular performance evaluations and provide constructive feedback.
Schedule staff shifts and manage workload distribution.
• Guest Services
• Ensure a high level of customer satisfaction through excellent guest services.
Address and resolve guest concerns or issues promptly.
Monitor guest reviews and feedback to identify areas for improvement
• Financial Management
• Monitor budgetary guidelines and financial performance.
Implement cost-control measures without compromising guest experience.
Collaborate with the finance department on budget planning and reporting.
• Report Generation
• Prepare and submit comprehensive weekly reports to the Director of Operations.
Provide insights into lodge performance, including occupancy rates, revenue, and guest feedback.
Highlight notable achievements, challenges, and proposed solutions

Requisite Qualifications, Skills, Proficiency, Experience and Exposure
• Minimum of a Diploma in Hospitality Management, Business Administration, or a related field.
Proven five (5) years’ experience in lodge or hotel management, with a track record of success.
Strong leadership and interpersonal skills.
Excellent organizational and multitasking abilities
Knowledge of hospitality industry trends and best practices.
Effective communication skills, both verbal and written.
Ability to work collaboratively with diverse teams
Flexibility to adapt to changing priorities and guest needs.
Previous experience in generating and presenting reports
• Ability to work flexible hours, including evenings, weekends, and holiday
• Work Hours: 8 or more depending on duty demand

Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

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