Summary
Date Posted: Friday, February 28 2025, Base Salary: Not Disclosed

JOB DETAILS:
Mission:
• To assist the Operations Manager in managing all Gross additions, Device management, Trade support, customer acquisition and general operations.
• Assist in developing and managing MTN Sales Back Office operations, processes and procedures to ensure adherence to all regulatory and license requirements;
• Assist in developing and managing MTN SIM registration product training strategy;
• Assist in managing contracts for MPOS devices and issuances;
• Assist in managing commission payments for SIM registrations;
• Assist in managing the Back Office including GA reporting, Sim swap;
• Work closely and maintain close relationships with internal/external clients to handle adhoc tasks when necessary;
• Responsible for forecasting MPOS device demand and productivity reporting;
• Monitor, coordinate and improve efficiency of support services with IT, such as URS, UAT and device testing;
• Back office operational control and customer support including but not restricted to agent queries;
• Performs all administrator role functions (as per standard functionality and authorization levels;
• Run MIS reports and produce statistics e.g. trend analysis graphs e.g. number of active agents/subscriber trends;
• Act as a support link to Compliance and Finance on ensuring that KYC requirements are adhered to within the MTN Distribution Channel;
• Complete and return daily/weekly/monthly operational reports;
• Carries out any related duties that will enhance the mission of the job.

Candidate Requirements:
• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Business/Marketing or equivalent professional Degree;
• 2 years’ experience in sales operation management or customer care environment;
• Good understanding of customer acquisitions management process;
• Customer handling skills;
• Good understanding of Telecommunications;
• Management skills;
• Priority setting skills- able to manage time, tasks, tools and outputs in order to meet pre-determined deadlines;
• Excellent communication skills (both written and verbal) to work cross-functionally.
• Candidates are mandated to answer the below question on their cover page to the hiring Manager:

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
• Hand delivered applications will not be accepted.

Note: that only shortlisted candidates will be contacted.


Work Hours: 8

Experience in Months: 24

Level of Education: Professional Certificate

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