Summary
Date Posted: Friday, September 13 2024, Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Officer (2) Lusaka & Kalumbila
Job Responsibilities
I. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
II. Assist customers in navigating products, services, and resolving issues to ensure satisfaction.
III. Handle and resolve customer complaints, maintaining professionalism and empathy.
IV. Educate customers on company policies, procedures, and product features.
V. Document and update customer interactions in the CRM system.
VI. Collaborate with other departments to escalate and resolve complex issues.
VII. Ensure customer information confidentiality and adhere to data protection regulations.
VIII. Strive to meet or exceed customer satisfaction goals and performance metrics.
IX. Continuously stay informed about company products, services, and industry trends.
X. Provide feedback to management for process improvements based on customer feedback.

Qualifications
• A minimum of a diploma in a Business related course.
• Minimum 2 years’ experience in a customer service position.
• Experience in a Contact Centre managing inbound and outbound calls.
• Experience in managing customer queries via social media.

Sales Consultant (5) – Lusaka, Kitwe, Ndola, Kalumbila, Chingola
I. Screen and prepare loan applications in line with the company lending policy
II. Collect and evaluate clients’ financial information to determine credit worthiness
III. Ability to work under pressure with minimum supervision
IV. Evaluate applicants credit worthiness by examining the application documentation in accordance with the company lending policy.
V. Interview applicants to determine financial eligibility and establish feasibility of issuing loans.
VI. Submit loan applications to credit and respond to queries in timely manner.
VII. Respond and attend to all customer enquiries/queries and resolve any product related issues.
VIII. Ensures that Copies of the signed Loan Contract, mandate forms and supporting documents are properly filed and scanned to share folder after processing.
IX. Ensure to conduct due diligence and proper verification of all loan documents submitted by Sales agents and Suppliers

Qualifications
• Certified grade 12 certificate with a minimum of Credits in English and Mathematics
• Any business related Diploma or Degree, preferably in Banking and Finance, Economics or Business Administration
• A minimum of 2 years’ experience in Credit
• Background in a Microfinance Institution will be an added advantage
• Preferably based in respective location of application with own accommodation

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the file name of your application for example, Sales Consultant_Alex_Banda. Applications should consist of your CV and Academic Qualifications. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 15 September, 2024. Only short listed candidates will be contacted.
Kindly submit your details to hr@lolczambia.com. 

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