Summary
Date Posted: Wednesday, August 28 2024, Base Salary: Not Disclosed

JOB DETAILS:
About the role:
Our Client is looking for a responsible and professional Operations Manager to coordinate and oversee their organization’s operations.

Key Responsibilities:
Product Management
• Experience in product management within the online betting industry.
• Conduct competitor analysis and pricing comparisons.
• Regularly test payment systems and other site functionalities.
Bug Management
• Identify, report, and follow up on bugs.
• Liaise with partners to ensure quick resolution of issues.
• Manage the entire bug resolution process.
Collaboration and Reporting
• Oversee customer support reporting to ensure accuracy and completeness.
• Liaise with marketing, customer support, social media, and other business functions.
• Ensure key product and customer service functions work correctly.
Site Maintenance
• Ensure site content, terms, and conditions are accurate and up-to-date.
Training and Documentation
• Create training documentation for customer service and social media teams.
• Implement processes between operations, customer service, and other business functions.
Additional Responsibilities
• Maintain regular testing and quality assurance of site functions.
• Ensure seamless communication and coordination between different departments.
Customer Support Background
• Experience in handling escalations from customer support.

Desired Skills and Experience
• Degree in Business, Operations Management or related field
• Proven work experience as Operations Manager or similar role
• Experience in the betting industry, preferably online betting.
• Exposure to various betting products (sports betting, casino, lotteries, quick win games).
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
Compensation:
The incumbent will receive a competitive salary commensurate with experience.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Please send your CV before the 7th of September, 2024.

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