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Payment Support Engineer job at NetOne Information Technology Ltd
NetOne Information Technology Limited
Website : https://www.netone.co.zm
51 Days Ago
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Vacancy title:
Payment Support Engineer

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

NetOne Information Technology Ltd

Deadline of this Job:
Monday, February 17 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Tuesday, February 11 2025, Base Salary: Not Disclosed

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Learn more about NetOne Information Technology Ltd
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JOB DETAILS:
We are seeking a skilled and customer-focused Payment Support Engineer to join our team. In this role, you will provide technical support and expertise for our payment aggregation platform, ensuring seamless integration, troubleshooting issues, and delivering exceptional service to our clients. You will collaborate closely with internal teams, merchants, and third-party payment providers to ensure efficient transaction processing and resolution of any technical challenges.

Key Responsibilities
Technical Support
• Act as the primary point of contact for technical support requests from merchants, partners, and internal teams.
• Troubleshoot and resolve technical issues related to payment gateway integration, API functionality, and transaction processing.
• Provide timely and effective resolutions to escalated support tickets while maintaining high customer satisfaction.
Integration Assistance
• Assist merchants and developers with onboarding and integrating payment aggregator APIs and SDKs into their systems.
• Conduct API testing, validate integrations, and ensure compliance with platform requirements.
• Provide documentation, technical guidance, and best practices for seamless implementation.
Monitoring and Maintenance
• Monitor transaction flow, platform performance, and system alerts to identify potential issues.
• Collaborate with the engineering team to investigate and resolve system bugs, outages, or anomalies.
• Ensure all platform updates and maintenance activities are communicated effectively to stakeholders.
Collaboration and Improvement
• Work closely with product, engineering, and customer success teams to enhance platform functionality and user experience.
• Document recurring issues and develop solutions to improve platform reliability and support efficiency.
• Provide feedback to development teams regarding client challenges and suggest feature enhancements.
Compliance and Security
• Ensure payment processes comply with industry standards, such as PCI-DSS and local regulatory requirements.
• Assist in identifying and mitigating risks related to fraud, chargebacks, or payment disputes.

Qualifications
Education and Experience
• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• 3-4 years of experience in a technical support, integration, or development role, preferably in the payment or fintech industry.
Technical Skills
• Strong knowledge of RESTful APIs, JSON, and HTTP protocols.
• Experience with programming languages such as Python, Java, or PHP (basic scripting or debugging).
• Familiarity with payment processing, gateways, and related technologies.
• Proficiency in using monitoring and logging tools (e.g., Splunk, Datadog).
Soft Skills
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to providing exceptional service.

Preferred Qualifications
• Experience with payment aggregator platforms.
• Knowledge of security standards and compliance frameworks (PCI-DSS, GDPR).
• Familiarity with cloud platforms (AWS, Azure, or GCP).

What We Offer
• Competitive salary and benefits package.
• Opportunities for professional growth in a dynamic, fast-growing industry.
• A collaborative and supportive work environment.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Send your detailed CV, including your academic qualifications, professional work experience, and skill set, Only shortlisted candidates will be contacted.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Engineering jobs in Zambia
Job Type: Full-time
Deadline of this Job: Monday, February 17 2025
Duty Station: Lusaka
Posted: 11-02-2025
No of Jobs: 1
Start Publishing: 11-02-2025
Stop Publishing (Put date of 2030): 11-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM icop0_acym_field164μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'112μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1245μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'286μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`354μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'89μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc243μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`374μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid157μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid171μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Payment-Support-Engineer-job-at-NetOne-Information-Technology-Ltd-72441'107μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 182μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"350μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.1ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin123μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin103μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`109μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'96μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'232μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 227481μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?175μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?31.02ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy