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Relationship Officer – Segments job at Ecobank
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Ecobank Zambia Limited
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Relationship Officer – Segments
2025-04-03T09:05:26+00:00
Ecobank
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_2723/logo/Ecobank%20Zambia%20Limited.jpg
FULL_TIME
 
Lusaka
Lusaka
10101
Zambia
Banking
Customer Service
UGX
 
MONTH
2025-04-11T17:00:00+00:00
 
Zambia
8

JOB DESCRIPTION

  • To deliver high-quality service and adopt a customer retention approach in managing client relationships in order to enhance product sales and meet new client growth targets.
  • To consistently meet individual performance targets for deposit growth, revenue, profit before tax (PBT), product sales, and acquisition of new clients.
  • To specifically grow the Chinese Personal Banking segment in Kitwe.

JOB CONTEXT

  • This role is responsible for driving performance across assigned banking segments—Premier, Advantage, and Direct Banking—while proactively engaging with customers and identifying opportunities for business growth.

KEY RESPONSIBILITIES Business And Financial Performance

  • Build and maintain positive client relationships by anticipating needs, providing solutions, and prioritizing customer satisfaction.
  • Meet or exceed set performance targets and objectives.
  • Ensure all client instructions are executed accurately by adhering to established control processes and coordinating with relevant departments.
  • Customer Excellence
  • Handle day-to-day client queries and assist in resolving customer issues within the team promptly and professionally.
  • Sales
  • Achieve revenue targets across a range of products including Loans, Cards, Term Deposits, and CASA (Current Account Savings Account) products.
  • Drive Mobile App downloads within the segments in line with budgeted targets.
  • Leadership and People Management
  • Track and submit weekly reports on the performance of the customer portfolio.
  • Actively contribute as a team player within the Segments and broader branch team.
  • Process Control and Operational Performance
  • Ensure strict compliance with all Operational Risk and Compliance guidelines, including TPIN, KYC, and anti-money laundering regulations.
  • Monitor and maintain the credit portfolio with a maximum Non-Performing Loan (NPL) ratio of 2%.

JOB PROFILE Experience & Qualifications

  • Minimum of a Bachelor’s degree in a relevant field.
  • At least 2 years of experience in a consumer banking role or a related line of business.
  • Fluency in Mandarin will be an added advantage, particularly for engaging the Chinese Personal Banking segment.

Skills, Capabilities & Personal Attributes

  • Customer- and market-oriented with strong networking ability.
  • Able to define direction and take ownership of execution.
  • Excellent at delivering results and meeting goals.
  • Strong interpersonal, influencing, and communication skills.
Build and maintain positive client relationships by anticipating needs, providing solutions, and prioritizing customer satisfaction. Meet or exceed set performance targets and objectives. Ensure all client instructions are executed accurately by adhering to established control processes and coordinating with relevant departments. Customer Excellence Handle day-to-day client queries and assist in resolving customer issues within the team promptly and professionally. Sales Achieve revenue targets across a range of products including Loans, Cards, Term Deposits, and CASA (Current Account Savings Account) products. Drive Mobile App downloads within the segments in line with budgeted targets. Leadership and People Management Track and submit weekly reports on the performance of the customer portfolio. Actively contribute as a team player within the Segments and broader branch team. Process Control and Operational Performance Ensure strict compliance with all Operational Risk and Compliance guidelines, including TPIN, KYC, and anti-money laundering regulations. Monitor and maintain the credit portfolio with a maximum Non-Performing Loan (NPL) ratio of 2%.
Customer- and market-oriented with strong networking ability. Able to define direction and take ownership of execution. Excellent at delivering results and meeting goals. Strong interpersonal, influencing, and communication skills.
Minimum of a Bachelor’s degree in a relevant field. At least 2 years of experience in a consumer banking role or a related line of business. Fluency in Mandarin will be an added advantage, particularly for engaging the Chinese Personal Banking segment.
bachelor degree
24
JOB-67ee4f5640e54

Vacancy title:
Relationship Officer – Segments

[Type: FULL_TIME, Industry: Banking, Category: Customer Service]

Jobs at:
Ecobank

Deadline of this Job:
Friday, April 11 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Thursday, April 3 2025, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about Ecobank
Ecobank jobs in Zambia

JOB DETAILS:

JOB DESCRIPTION

  • To deliver high-quality service and adopt a customer retention approach in managing client relationships in order to enhance product sales and meet new client growth targets.
  • To consistently meet individual performance targets for deposit growth, revenue, profit before tax (PBT), product sales, and acquisition of new clients.
  • To specifically grow the Chinese Personal Banking segment in Kitwe.

JOB CONTEXT

  • This role is responsible for driving performance across assigned banking segments—Premier, Advantage, and Direct Banking—while proactively engaging with customers and identifying opportunities for business growth.

KEY RESPONSIBILITIES Business And Financial Performance

  • Build and maintain positive client relationships by anticipating needs, providing solutions, and prioritizing customer satisfaction.
  • Meet or exceed set performance targets and objectives.
  • Ensure all client instructions are executed accurately by adhering to established control processes and coordinating with relevant departments.
  • Customer Excellence
  • Handle day-to-day client queries and assist in resolving customer issues within the team promptly and professionally.
  • Sales
  • Achieve revenue targets across a range of products including Loans, Cards, Term Deposits, and CASA (Current Account Savings Account) products.
  • Drive Mobile App downloads within the segments in line with budgeted targets.
  • Leadership and People Management
  • Track and submit weekly reports on the performance of the customer portfolio.
  • Actively contribute as a team player within the Segments and broader branch team.
  • Process Control and Operational Performance
  • Ensure strict compliance with all Operational Risk and Compliance guidelines, including TPIN, KYC, and anti-money laundering regulations.
  • Monitor and maintain the credit portfolio with a maximum Non-Performing Loan (NPL) ratio of 2%.

JOB PROFILE Experience & Qualifications

  • Minimum of a Bachelor’s degree in a relevant field.
  • At least 2 years of experience in a consumer banking role or a related line of business.
  • Fluency in Mandarin will be an added advantage, particularly for engaging the Chinese Personal Banking segment.

Skills, Capabilities & Personal Attributes

  • Customer- and market-oriented with strong networking ability.
  • Able to define direction and take ownership of execution.
  • Excellent at delivering results and meeting goals.
  • Strong interpersonal, influencing, and communication skills.

 

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

To apply for this job please visit fa-emqf-saasfaprod1.fa.ocs.oraclecloud.com.

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, April 11 2025
Duty Station: Lusaka | Lusaka | Zambia
Posted: 03-04-2025
No of Jobs: 1
Start Publishing: 03-04-2025
Stop Publishing (Put date of 2030): 03-04-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM `icop0_rstbox` WHERE `id` = 2878μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 3899μs17.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 3987μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT * FROM `icop0_rstbox` WHERE `id` = 4093μs1.97KB/administrator/components/com_rstbox/EngageBox/Box.php:242Copy
  • SELECT `a`.`menutype`,`a`.`title` FROM `icop0_menu_types` AS `a` WHERE `a`.`client_id` = 089μs1.19KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:138Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'mainmenu' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft366μs1.8KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'distribution-channels' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft200μs1.17KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft467μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Relationship-Officer-–-Segments-job-at-Ecobank-74979' AND `published` = 1121μs9.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Relationship-Officer-–-Segments-job-at-Ecobank-74979'59μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration158μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'71μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field82μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'79μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 198μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'140μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`309μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'89μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc158μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`365μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid93μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid121μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Relationship-Officer-–-Segments-job-at-Ecobank-74979'66μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 151μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"315μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.01ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin73μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin119μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`69μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'102μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'131μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 272352μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?80μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?446μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy