Summary
Date Posted: Tuesday, February 25 2025, Base Salary: Not Disclosed

JOB DETAILS:
The Required Skills for the Role Include:
• Supervising the daily operations of the CCTV and alarm systems control room, ensuring that all systems are being actively monitored, issues are detected promptly, and appropriate actions are taken by the operators.
• Directly supervising and providing guidance to CCTV and alarm system operators, ensuring that they follow standard operating procedures (SOPs), responding to incidents efficiently, and maintaining vigilance during their shifts.
• Conducting regular performance reviews and providing feedback for operator development, identifying training needs and improvement areas.
• Providing partial supervision and support to Junior Security Systems Technicians (e.g. Security Systems Officers), assisting with their tasks, mentoring them, and ensuring adherence to maintenance schedules and safety protocols.
• Ensuring all incidents or system alerts are responded to in a timely and efficient manner. In cases of critical failures or security breaches, escalate the situation to the Security Systems Manager and provide an initial assessment.
• Maintaining a detailed log of all incidents and actions taken for further analysis and reporting.
• Monitoring control room activity to ensure optimal performance, including reviewing operator performance, ensuring timely fault detection and incident response, and improving operational efficiency.
• Implementing periodic checks on system health and functionality, escalating unresolved issues to the Security Systems Manager for further investigation.
• Leading training sessions for control room operators to improve their skills and ensure they are up to date with security protocols and new technologies.
• Conducting regular drills and assessments to test response times and procedural adherence to ensure readiness for emergency situations.
• Maintaining accurate records of control room activities, system faults, maintenance logs, operator performance, and incident reports. Provide regular updates to the Security Systems Manager on the operational status and any emerging issues

The Required Qualifications are:
• Grade 12 Certificate
• Diploma in Security Management or IT
• At least 3 – 5 years’ experience in a related role, of which 2 should have been at a supervisory level and in security systems installation of CCTV and alarms.
• Strong computer and network running skills
• Experience in surveillance control room systems

The Attributes Required for this Role Include:
• Being physically fit.
• Good knowledge of security environments and hazards.
• Good interpersonal and communication skills.
• Ability to self-manage and manage staff.
• Ability to work in pressured and deadline-driven environment.
• Customer Service orientated.
• Operational and Process excellence.
• Strong analytical reasoning ability.

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested candidates who meet the criteria above are encouraged to submit their application letters, with a detailed Curriculum Vitae, copies of certificates, and contact details of three (3) referees in PDF format as a single document, to:
THE HR OPERATIONS MANAGER
Zambeef Products PLC
P/B 17, Woodlands
Lusaka or
NB. All applicants must verify their local qualifications and/or verify and evaluate their foreign qualifications with The Zambia Qualifications Authority.
Zambeef Products PLC values gender diversity in the recruitment process, and as we promote gender equality women are encouraged to apply.
The closing date for receipt of applications is 3rd March 2025. Only shortlisted candidates will be contacted.

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