Summary
Date Posted: Monday, March 03 2025, Base Salary: Not Disclosed

JOB DETAILS:
A. JOB PURPOSE
To ensure the efficient, secure, and reliable operation of the organization's ICT infrastructure by planning, implementing, and maintaining enterprise systems, including email platforms, server hardware, virtualization environments, and productivity tools. The Systems Administrator will support business continuity by managing backup and disaster recovery solutions, enhancing system performance, and providing second-level technical support to end-users. This role is critical in driving technological innovation, maintaining compliance with industry standards, and aligning ICT operations with the organization’s strategic goals.

• B. JOB RESPONSIBILITIES
• Administer and maintain virtualization environments for Nutanix, VMware, Hyper-V.
• Optimize resource allocation to ensure peak performance of virtual machines.
• Manage backups and disaster recovery solutions for virtualized systems.
• Administer and maintain the organization's Active Directory (AD) infrastructure.
• Manage user accounts, groups, and permissions.
• Implement and enforce Group Policies (GPOs).
• Plan, install, configure, and manage Microsoft Exchange email systems.
• Monitor email performance, availability, and security.
• Implement and manage email backup and archiving solutions.
• Install, configure, and maintain Windows and Linux servers and clients.
• Ensure patch management and security updates are applied regularly.
• Provide support for Microsoft Office 365 and related productivity tools.
• Assist in onboarding new users and troubleshooting application issues.
• Set up and manage network equipment, including routers, switches, firewalls, and access points.
• Monitor network performance and troubleshoot issues to ensure optimal network availability.
• Plan and implement network upgrades and expansions to meet growing business requirements.
• Perform routine checks, troubleshooting, and upgrades of server hardware.
• Ensure server hardware operates efficiently and meets system demands.
• Collaborate with vendors for warranty claims, repairs, and hardware procurement.
• Implement and manage the enterprise storage solutions (SAN/NAS).
• Ensure efficient utilization and scalability of storage resources.
• Manage ICT inventory and maintain accurate asset records.
• Design, implement, and test backup and disaster recovery solutions.
• Perform routine disaster recovery drills to ensure business continuity.
• Participate in ICT strategy development, ensuring alignment with organizational goals.
• Research and recommend new technologies to improve system efficiency and effectiveness.
• Plan and execute infrastructure projects, including system upgrades and migrations.
• Set up and manage monitoring tools such as Nagios, Zabbix, SolarWinds, or PRTG) for servers, networks, and applications.
• Analyze system performance metrics and recommend improvements to optimize performance.
• Create dashboards for real-time visibility of system health.
• Provide second-level support to end-users for complex issues escalated from the helpdesk.
• Develop and maintain detailed system documentation and procedures.
• Train staff on ICT systems and productivity tools to maximize system usage.
• Coordinate with vendors to resolve hardware or software warrants or service agreements.

JOB REQUIREMENTS
• Grade Twelve (12) Certificate with five (5) credits or better which should include
• English and Mathematics.
• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Professional Certifications, Microsoft Exchange certified, Azure Administrator, VMware Certified, Nutanix Certified, CompTIA Server+, CCNA, CCNP or equivalent are highly desirable.
• Minimum of 3-5 years of experience in a similar role managing enterprise ICT systems with proven expertise in Microsoft Exchange and Office 365.
• Proficiency in platforms Nutanix, VMware, Hyper-V.
• Experience in Server Hardware, SAN/NAS storage, and networking.
• Experience in Linux and Windows Server environments.
• Knowledge of IT Security best practices and technologies.
• Experience in implementing backup and disaster recovery solutions.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills (Oral and Written communication skills)
• Ability to work independently and collaboratively within a team.
• Must possess a valid Zambian Driver's License with a minimum of 3 years driving experience, driving manual transmission vehicles will be an added advantage.
• Must be a member of the Information and Communications Technology Association of Zambia.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
• Applications with detailed Curriculum Vitae with traceable referees, certified copies of all relevant academic and professional certificates, copy of National Registration Card (NRC) or Passport to support the application with contact details indicating daytime telephone/mobile numbers should be submitted to the following address or visit Workers’ Compensation Fund Control Board job portal not later than 14th March 2025.
• Director - Human Resource and Administration
• Workers’ Compensation Fund Control Board
• Corner Broadway/Moffat Road
• Compensation House
• P.O. Box 71534
• Ndola

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